FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A LAYAWAY PLAN?

Yes, we offer a “30 day” layaway plan. Once you choose the bird, which best fits into your family’s lifestyle. Then we’ll mark him sold and a 25% deposit is required. Once the deposit is left you have 30 days to pay him/her off.

Our layaway plan also includes a “weaning program” for those of you who don’t want to hand feed. At no extra charge we’ll keep your bird until he/she is weaned. Our only request is that you visit with your baby as often as your schedule permits. We have lovely seating areas where you can spend time with your new addition.

CAN I TAKE MY BABY HOME HAND FEEDING?

We never send a baby home with an inexperienced hand feeder. If a customer wants to take a baby home still feeding he/she must be educated & taught how to feed and care properly for their baby. We have several experienced hand feeders to fully train you. This is a responsibility, which should never be taken lightly. We recommend that you take advantage of our layaway program and come several times to feed in front of us before taking your baby home.

WHAT TYPE OF GUARANTEE DO YOU OFFER?

Conures to Macaws we offer a 6 Month, 100% Health Guarantee. Our guarantee on Parrotlets, Lovebirds & Cockatiels is a 30 day guarantee and Finches / Canaries is one week.  For more extensive information regarding our guarantee policies please email toddmarcusbirds@aol.com or call 1-800-628-BIRD. 

WHY & WHEN DO I GROOM MY BIRD(S)?

Grooming is very important for many reasons. Bird’s nails can become long, sharp & pointy causing you pain but can also be a potential hazard for your bird. He could be caught up in clothing, rope toys, happy huts, nests, etc. Having a concrete or sand perch in your cage once nails are filed will aid in keeping them trim. 

WHY & WHEN DO I GROOM MY BIRD(S) CON’T?

Having your birds wings trimmed is also important as we’ve heard so many stories of birds accidentally flying out windows/doors. Many owners never get their birds back once they get outside and the outdoors is no place for a pet bird to be. They come in contact with elements domestic birds are not equipped to deal with, such as heat, cold, predators, no food/water, shelter, etc. Grooming as a rule should be done approximately every 3-6 months. It’s very inexpensive to have your birds groomed here. Feel free to call with what type of bird you own for current pricing.

DO YOU HAVE A BOARDING FACILITY?

We have 2 boarding rooms available, one for small birds and one for large. Birds not purchased at Birds Exotic or if previously boarded elsewhere must bring in recent Veterinary workup (for a list of what birds need to be tested for please email toddmarcusbirds@aol.com or call us at 1-800-628-2473.) All birds boarding at our facility have been tested which guarantee’s everyone in the store is healthy. 

Your bird will be in a new place, with new faces & noises to assure a happy visit make sure they have something to play with while here. You can bring some toys along or purchase new ones. As far as food goes we provide our Custom mixes for the birds, if your bird eats something other than our Customs bring along some food.  Each Cage gets cleaned and fed daily and fresh water is given twice a day. If you’d like your bird to come out on one of our trees for a few hours we can arrange that. You can board in your own cage(s) or use ours.